Terms of service

These terms apply when you use https://shop.lumera.co.th or place a pre-order. They are a contract between you and LUMERA (THAILAND) CO., LTD (Tax ID 0105568102529). In these terms, "we" and "us" means LUMERA (THAILAND) CO., LTD.

These terms govern pre-orders on the whole site. Ordinary in-stock purchases are governed by the separate Shop terms of service.

By creating an account, paying for a pre-order (in full or 50%), or using this site, you agree to these terms, the Shipping policy, the Refund policy, and the Privacy policy. If you do not agree, do not use the site. Thai law still protects you even if something in these terms says otherwise, including the Consumer Protection Act B.E. 2522.

1.Account, age, and communication

You must be at least 20 years old, or a parent or legal guardian must accept these terms for you if Thai law permits you to use the service while younger.

Your email address is your account login and the channel we use for all notices. We send sign-in codes, campaign outcomes, arrival invoices for every pre-order, delivery information, refund instructions, and policy notices by email. You must give us a working email address and tell us if it changes.

Your phone number is required contact data only. We do not use SMS as an identity or notice channel, and we do not require a LINE account, LINE linking, or LINE notices.

You are responsible for keeping your email and account access secure. We may refuse, suspend, or close an account if we reasonably believe these terms were broken, the account is being used fraudulently, or access is needed to protect customers or the service.

2.Products and listings

This site offers pre-orders of Japanese collectibles and related goods, including figures, blind boxes, pins, acrylic stands, and other licensed merchandise.

Listing photographs are a guide. Colour, finish, packaging, and small manufacturing differences may vary from a screen or sample and are not automatically defects. If a listing gives a condition grade, that grade describes the condition being purchased. We do not promise that a collectible will increase in value.

Japanese goods are represented as authentic and imported from Japan. Artist goods come from the artists or sources we work with. Some goods are sold blind, so you will not know the character or variant until opening. Paying for a pre-order accepts that uncertainty; receiving an unwanted character is not a refund reason. A crushed box, broken figure, missing piece, wrong series, or other issue that differs from the listing is handled under the Refund policy.

We may correct or remove a listing before confirming a campaign and may limit how many units one customer can reserve.

3.How a pre-order works

A pre-order is a request for us to import an item if enough people reserve it. It is not a purchase of ordinary shelf stock.

You choose an item and pay for the quantity you reserve. By default you pay 100% of the listed pre-order price at checkout, by PromptPay through Beam. You may instead choose 50% now and 50% on arrival, on the cart page or the checkout page, if the goods at pre-order price in your cart total ฿1,000 or more, shipping excluded. The ฿1,000 threshold counts goods across the whole cart, including all campaigns. The 50% option applies to the whole checkout, never to single items, and you can switch back to pay in full before you pay. If the cart falls below ฿1,000 while 50% is selected, the choice resets to pay in full and the cart says so. Before a 50% payment is accepted, you must tick an acknowledgement at checkout: you understand the other 50% is due within 7 days of the arrival invoice being sent, and that if you do not pay it, your 50% payment is not refunded. Shipping is not charged at checkout in either option.

Each campaign has a closing date and a minimum quantity. Until closing, the paid-unit count is a reservation measure; reaching the target does not close the campaign early or prove supplier acceptance. After closing, staff confirms by email whether the campaign succeeds or is cancelled.

If the campaign succeeds, we source or import the goods. Payments are non-refundable after campaign success except for the delayed-import option and sourcing-failure or shortage refunds stated in the Refund policy. If the campaign misses its target, we refund 100% of every amount paid for that campaign.

When the goods are in Thailand, every order receives an arrival invoice, which is the last step before the goods leave. On it you choose courier delivery or pickup. Shipping is quoted on that invoice by parcel size, and the pickup place and hours are confirmed there.

For a 50% order, the arrival invoice also carries the other 50% of the goods plus any shipping fee. That amount is due within 7 days of the arrival invoice being sent, counted from the invoice date and time shown in Bangkok time. If it is still unpaid after the 7-day Bangkok window, the invoice is overdue, and the 50% you have already paid is not refunded. Overdue status keeps your 50% payment and reserved stock held for staff review. Only an authorised staff member or administrator can manually confirm forfeiture; no scheduled process or passage of time does so automatically. Late payments go to staff resolution and do not automatically revive or forfeit an order.

A pay-in-full order is never forfeited. If its arrival invoice goes unanswered, we hold the goods, remind you by email on day 3 and day 7 after we send the arrival invoice, and staff follow up with you.

If you pay on time, we dispatch or prepare pickup within 7 calendar days. Delivery, consolidation, address changes, and pickup are governed by the Shipping policy.

4.Price and payment

Prices are shown in Thai Baht and include 7% VAT. In 50% mode, the first payment is 50% of the line total (price × quantity), rounded to the nearest satang, with half a satang rounded up. The other half is the line total minus that first payment. In pay-in-full mode, the payment is the full line total.

Shipping is quoted and paid on the arrival invoice in both modes, by parcel size, and is never part of the checkout price.

The pre-order price may be lower than a later regular-shop price. A later shop price does not change your recorded campaign price, payment, or arrival invoice amount.

Under Thai law, in 50% mode the first payment is a มัดจำ (earnest-money deposit) under sections 377 and 378 of the Civil and Commercial Code and is part of the purchase price. After campaign success, we apply it toward the goods imported for you, subject to the refund cases in the Refund policy. A pay-in-full payment is a prepayment of the purchase price, subject to the same refund cases.

Pre-order payments and arrival invoices are paid by PromptPay through Beam only; cards are not accepted for pre-orders. You must be authorised to pay from the PromptPay account you use. We may decline a payment or order if we reasonably suspect fraud, a material mistake, or a breach of these terms.

5.Campaign delays, shortages, and sourcing failure

A manufacturer's release date, exporter schedule, customs movement, and estimated arrival are estimates. We do not control the factory, carrier, customs, or exporter.

If more than 180 calendar days pass after a campaign closes without an arrival invoice, you may choose a full refund of all amounts paid for the affected line, unless we already emailed a recorded notice that the goods were with our exporter in Japan or on the way to Thailand. In that exception, you may continue waiting without paying anything further. We issue the arrival invoice when the goods arrive, or refund you if the import cannot be completed.

If the campaign misses its target, every amount paid is refunded in full. If we cannot source or supply reserved units, the amount paid for each unavailable unit is refunded in full. We preserve the original quantity and payment record and record any shortage adjustment separately.

A factory delay by itself is not a refund reason while we are still fulfilling the campaign and the recorded exporter or shipment notice exception applies. The Refund policy sets out the delayed-import option and all refund procedures.

6.Delivery and pickup

We deliver and offer pickup only in Thailand. You choose courier delivery or in-store pickup on your arrival invoice. Courier delivery is quoted on that invoice by your parcel's size class; in-store pickup has no shipping fee. Ready items from completed campaigns for the same buyer may be consolidated into one compatible delivery, with shipping charged once. We do not combine different buyers or incompatible addresses or methods without staff resolution.

After you pay your arrival invoice, address or delivery-method changes must be requested through staff assistance. You pay the shipping fee shown on your invoice. If we must change it before dispatch (for example after an address change you request), we will email you first and refund any overpayment. No self-service address change is available after dispatch.

The Shipping policy covers delivery estimates, carrier handover, pickup collection, lost parcels, and when goods become your responsibility. After full payment and dispatch or handover, defects, shortages, and wrong items are handled under the Refund policy.

7.Cancellation and refunds

You cannot cancel, pause, or transfer a paid pre-order merely because you changed your mind, in either payment option. Once a campaign succeeds, payments are non-refundable except for delayed import, sourcing failure or shortage, a missed target, and the other remedies required by the Refund policy. If we cancel the campaign, you receive a full refund of everything you have paid.

If we cannot supply the goods, or a qualifying parcel or product problem occurs, the Refund policy explains whether the remedy is replacement, a refund of everything you have paid, or another remedy required by law.

A 50% customer who misses the arrival invoice deadline does not receive a refund merely because the invoice became overdue. The 50% payment is kept only after an authorised staff member or administrator manually confirms forfeiture; overdue status itself is not forfeiture. Goods paid in full are never forfeited.

8.Personal use

These purchases are for personal use. Do not use this site as a wholesale channel unless we agree in writing.

9.Intellectual property

The site's text, images, logos, and layout belong to LUMERA or to licensors. You may use them only as needed to shop here. LUMERA and its logos are our marks. Product brands and character rights belong to their owners. A listing statement that goods are genuine or officially distributed describes what we sell; it does not give you rights in those brands or characters.

10.Reviews and content you send

If you send a review, comment, photograph, or other content, you allow us to display it on this site without paying a fee. You may continue to use your own content elsewhere. You confirm that it is lawful and that you have the right to send it. We may remove content that is unlawful, infringing, unsafe, or unrelated to the service.

11.Prohibited use

You may not use the site for unlawful activity, intellectual-property infringement, harassment, malware, unauthorised scraping, bypassing security, payment fraud, or attempts to access another customer's account or data. We may restrict or close access when necessary to prevent or respond to those acts.

12.Payment, hosting, and privacy services

Beam processes PromptPay payments and reports payment status. Hosting, database, website, email, carrier, and other service providers may process information as described in the Privacy policy. Those providers may have their own terms. Your contract for the goods is with LUMERA, not with a payment, hosting, email, or carrier provider.

13.Website availability and liability

The site may be unavailable temporarily, and we may take down or correct a listing. Thai law still applies to promises that cannot lawfully be excluded, including authenticity statements and remedies for defective goods.

To the extent Thai law permits, we are not liable for lost profits or for a collectible being worth less than you hoped. If we confirm a campaign and then cannot supply it, we provide the refund required by the Refund policy for the affected pre-order. If goods arrive defective or not as described, we repair, replace, or refund as that policy says.

Nothing in these terms limits liability for fraud, gross negligence, death or personal injury caused by negligence, or any other liability that Thai law does not permit us to limit.

14.If your use causes loss

You will cover LUMERA for claims, damages, and reasonable expenses caused by your breach of these terms, unlawful conduct, or infringement of another person's rights, except to the extent that we caused the loss.

15.Thai law and consumer rights

These terms are governed by the laws of Thailand and Thai courts have jurisdiction. If consumer law gives you a particular venue, procedure, or non-waivable protection, that right still applies.

If a term is unfair under the Unfair Contract Terms Act B.E. 2540, the law may limit that term while the rest of the agreement continues.

16.Changes, severability, and the whole agreement

We may post a new version of these terms and change the last-updated date. If a change materially affects an open campaign or a pre-order you already placed, we will notify you by email. We send notices only by email. The version in force when you paid continues to apply to that pre-order unless the law requires a change. Pre-orders you paid for before 29 October 2026 therefore keep the version of these terms dated 19 October 2026, and the payment and delivery flow in force when you paid.

If one part cannot be enforced, the other parts remain effective. If we do not enforce a right once, we have not waived it. These terms, the Shipping policy, the Refund policy, and the Privacy policy are the whole agreement for this site. You may not transfer a pre-order without our consent. We may transfer these terms to a successor to the business.

17.Contact

• Operator: LUMERA (THAILAND) CO., LTD
• Registered office: No. 15 Century The Movie Plaza, Room 611, 6th Floor, Phayathai Rd, Thanon Phayathai, Ratchathewi, Bangkok 10400, Thailand
• Tax ID: 0105568102529
• Phone: 065 169 3569
• Email: hello@lumera.co.th
• Customer service hours: Daily 10:00-21:00
• Reply time: Within 1 business day
• Pickup address: Lumera @ Centerpoint Siam Square, 2nd floor, above Molly Tea
• Pickup hours: Daily 10:00-21:00
• Website: https://shop.lumera.co.th