Shipping policy

This policy applies to pre-orders on https://shop.lumera.co.th. Please read it with the Terms of service and the Refund policy. Pre-orders you paid for before 29 October 2026 are governed by the version of this policy dated 19 October 2026.

We deliver and offer pickup only in Thailand. We do not send these pre-orders abroad. The cost of bringing goods from Japan into Thailand is ours, not yours.

1.Payment does not send a parcel

Paying for a pre-order, in full or 50%, reserves your quantity if the campaign is confirmed. No parcel leaves us when you pay. The goods may still be with the manufacturer or with our exporter in Japan.

We dispatch or prepare pickup only after all of these have happened:

1. We confirmed the campaign and imported the goods. 2. The goods arrived at our warehouse in Thailand. 3. We issued your arrival invoice. 4. You chose courier delivery or pickup on that invoice and, for delivery, gave a complete shipping address. 5. You paid the arrival invoice by PromptPay. For a pay-in-full order this is the shipping fee if you chose delivery, or nothing for pickup, because the pickup invoice is ฿0. For a 50% order this is the other 50% of the goods, plus the shipping fee if you chose delivery.

We send order, invoice, and fulfilment notices by email. Email is the sole launch notice channel; phone is contact data only and we do not use SMS or LINE notices.

If you have not answered the arrival invoice, we hold your order and reserved stock while staff follow up. A missed response does not automatically forfeit anything. Goods paid in full are never forfeited. A 50% payment is forfeited only under the overdue and staff-confirmed rules in the Refund policy.

After the arrival invoice payment clears, we dispatch within 7 calendar days or make the order ready for pickup.

2.Choose delivery or pickup on your arrival invoice

On your arrival invoice you choose one of:

• Courier delivery: the shipping fee for your parcel.

We quote it on the invoice from the parcel's size class in our rate table. Staff can correct the quoted fee before the invoice is sent.

• In-store pickup: ฿0 shipping.

The pickup place and collection hours are confirmed on the invoice, because our store may move or change its hours.

Shipping is quoted and paid when your pre-order arrives. It is never charged at checkout, and it is never a fixed fee. You pay the shipping fee shown on your arrival invoice. If we must change it before dispatch (for example after an address change you request), we will email you first and refund any overpayment.

For ready items from completed campaigns, we consolidate eligible items for the same buyer into one delivery whenever they have a compatible delivery method and address. We charge the shipping fee once for that consolidated delivery. We do not wait for another campaign that has not arrived.

We do not combine different buyers, or incompatible methods or addresses, without an explicit staff resolution.

3.Estimated import and delivery dates

A listing may show the manufacturer's expected release date. That date is an estimate, not a promise, because we do not control the factory.

When the goods have actually been released and reached our exporter, we will tell you by email that they are planned for an upcoming shipment to Thailand. They often reach Thailand within about 30 days after that, but that is also an estimate. The carrier, customs, and the exporter's schedule may make the process faster or slower.

A late factory date or a slow import is not, on its own, a reason to cancel or refund while we are still fulfilling the campaign. If we cannot fulfil the campaign, the Refund policy applies. If no arrival invoice has been issued within more than 180 calendar days after the campaign closes, the delayed-import refund option in the Refund policy applies, unless we already sent an email recording that the goods were with our exporter or on the way to Thailand.

4.In-store pickup

Pickup is at our pickup location. We confirm the pickup place and opening hours on your arrival invoice, because the store may move. If they change after that, we will notify you by email.

When the order is ready, we email you the collection process and available days and times. Bring the collection notice or order reference. Staff may ask for matching identification. If someone else collects for you, staff may ask for written permission.

If you miss the collection window, email hello@lumera.co.th and we will try to arrange another time. Paid goods are held and are never forfeited or released automatically. Reminders by email on day 3 and day 7 after we send the arrival invoice apply to arrival invoices that have not been answered. If goods you have paid for are not collected, staff contact you to arrange collection; the goods are never forfeited.

Missing pickup after you have paid is not the same as forfeiting a payment. Goods paid in full are never forfeited. A 50% payment can be forfeited only under the arrival invoice rules in the Refund policy, not automatically because a paid order was not collected.

5.Courier delivery inside Thailand

Courier delivery is quoted on your arrival invoice. The fee follows your parcel's size class and our rate table; it does not depend on your cart total. There is no free-shipping threshold. Any change before dispatch will be handled as described above.

We use licensed Thai carriers. We tell you the carrier and tracking or delivery reference in the dispatch email. After handover, typical carrier estimates are:

• Bangkok and nearby areas: 1 to 3 business days; Business days are Monday to Friday, excluding Thai public holidays.
• other provinces: 2 to 5 business days.

These are carrier estimates, not guarantees. We are not responsible for carrier delay, weather, customs, or another event outside our control, except as described for lost parcels below.

We do not ship outside Thailand. We do not deliver to parcel lockers or carrier pickup points unless the order specifically offers that option.

6.Address, method, and post-payment changes

For courier delivery, give us a complete Thai address and a phone number that someone can answer when you choose delivery on your arrival invoice. Keep the information current while the order is being prepared.

After you pay your arrival invoice, contact staff for any address or delivery-method change. Do not rely on a self-service edit. Before dispatch, staff will record the change and handle any fee difference explicitly. After dispatch, an address cannot be casually changed; contact staff for carrier options instead.

If an address or phone number is wrong and the parcel is delayed, returned, or lost, a repeat-delivery fee may apply. We will contact you about the available resolution.

7.When the goods become yours and lost parcels

For delivery, when we hand a parcel to the carrier, we will work with the carrier on loss or damage in transit. If the carrier confirms that a parcel is lost, we first try to replace the item from remaining stock from that import. If replacement is not possible, the Refund policy applies: we refund everything you have paid for the affected order, including any shipping fee you paid.

For pickup, the goods are handed over at the confirmed pickup location. Ownership and responsibility transfer on handover, after the arrival invoice has been paid in full.

If a shipped order has not arrived within 14 calendar days after the carrier's estimated delivery date, email hello@lumera.co.th with your order reference. We will raise the issue with the carrier. If a parcel is returned because nobody was available, we will contact you; a second delivery may require a new shipping fee.

8.Check the goods when they arrive

Inspect the parcel and goods when they arrive or when you collect them. If the outer box is damaged, take photographs before discarding it.

Report damage, a manufacturing defect beyond ordinary variation, a shortage, or the wrong item by email within 7 calendar days after receipt. The Refund policy explains the remedy. Receiving an unwanted character from a blind box, blind bag, or gachapon is not damage or a defect.

9.Contact

• Operator: LUMERA (THAILAND) CO., LTD
• Registered office: No. 15 Century The Movie Plaza, Room 611, 6th Floor, Phayathai Rd, Thanon Phayathai, Ratchathewi, Bangkok 10400, Thailand
• Tax ID: 0105568102529
• Phone: 065 169 3569
• Email: hello@lumera.co.th
• Customer service hours: Daily 10:00-21:00
• Reply time: Within 1 business day
• Pickup address: Lumera @ Centerpoint Siam Square, 2nd floor, above Molly Tea
• Pickup hours: Daily 10:00-21:00
• Website: https://shop.lumera.co.th