Shop terms of service

These terms apply when you buy ordinary in-stock goods from https://shop.lumera.co.th. They are a contract between you and LUMERA (THAILAND) CO., LTD (Tax ID 0105568102529). In these terms, "we" and "us" means LUMERA (THAILAND) CO., LTD.

Pre-orders on this site are not ordinary orders. They are governed by the separate pre-order terms, shipping, and refund policies. These shop terms cover the ordinary in-stock shop only.

By creating an account or placing an ordinary order, you agree to these terms, the Shop shipping policy, the Shop returns and refunds policy, and the Privacy policy. If you do not agree, do not order. Thai law still protects you even if something in these terms says otherwise, including the Consumer Protection Act B.E. 2522.

1.Account, age, and communication

You must be at least 20 years old, or a parent or legal guardian must accept these terms for you if Thai law permits you to use the service while younger.

Your email is your account and the sole notice channel. We send order confirmations, payment results, dispatch notices, and policy notices by email. You must give us a working email address and tell us if it changes.

Your phone number is required contact data only. We do not use SMS as an identity or notice channel, and we do not require a LINE account, LINE linking, or LINE notices.

You are responsible for keeping your email and account access secure. We may refuse, suspend, or close an account if we reasonably believe these terms were broken, the account is being used fraudulently, or access is needed to protect customers or the service.

2.Products and listings

This shop sells ordinary in-stock goods, including Japanese collectibles and related merchandise such as figures, pins, acrylic stands, plush items, and licensed merchandise.

Listing photographs are a guide. Colour, finish, packaging, and small manufacturing differences may vary from a screen or sample photograph. We do not promise that a screen shows a colour exactly.

Some items are blind boxes, blind bags, or other random assortments. Their contents are random and you cannot choose a specific character, variant, or design. Receiving a character or variant you did not want is not a defect.

An item shown as available is not reserved until your payment is accepted and we confirm the order. If we cannot supply a paid order, we cancel the affected line and refund it in full under the Shop returns and refunds policy.

3.Prices and payment

All prices are shown in Thai Baht (THB) and include 7% VAT.

An ordinary order is paid in full at checkout through Beam. We do not take a deposit for ordinary orders, and an ordinary order has no later arrival invoice or second payment. Pre-orders are governed by the separate pre-order terms, which offer full payment or a 50% first payment, so they are not covered by this section.

You pay by PromptPay or by credit or debit card. Beam processes both payment methods. An order is paid only when Beam confirms that the payment succeeded. If a payment fails or expires, the order is not placed.

4.Orders and acceptance

Submitting an order is an offer to buy. We accept it when payment is confirmed and we record the order. Until then we may decline or cancel an order, including for a pricing or stock error, a suspected fraudulent payment, or a delivery address we cannot serve.

If we cancel an order after you paid, we refund that order in full under the Shop returns and refunds policy. We tell you by email.

5.Delivery

We deliver only in Thailand. We do not send ordinary orders abroad.

Ordinary orders are delivered by courier; we do not offer pickup for them. Courier delivery costs ฿39 by default. Pickup at the Lumera store is available for pre-orders only; in-stock items can be bought in person at the store. The Shop shipping policy explains dispatch, carriers, and address rules.

6.Returns and refunds

You may return an item you changed your mind about only when it is completely unopened and sealed in its original packaging, within 7 calendar days after delivery. You pay the return shipping. The Shop returns and refunds policy explains what is excluded and how refunds are paid.

If an item is faulty, damaged, short, or wrong, email us within 7 calendar days after receipt with your order reference, photographs, and a short description. The Shop returns and refunds policy sets out the remedy.

7.Privacy

The Privacy policy explains what we collect, why, and who we share it with. It covers both the pre-order and ordinary shop and is the single privacy document for this site.

8.Acceptable use

Do not use this shop for anything illegal, to infringe intellectual property, to harass others, to spread malware, to scrape data without permission, to evade security, to defraud payments, or to attempt to reach another customer's account. Do not impersonate another person.

9.Website availability and liability

We try to keep the shop available, but we do not promise uninterrupted service. We may pause or change the shop for maintenance, security, or legal reasons.

To the extent Thai law allows, we are not liable for indirect or consequential loss, or for events outside our reasonable control. Nothing in these terms limits a right you have under Thai consumer law, and nothing excludes liability that cannot be excluded.

10.Intellectual property

The shop, its text, layout, and images, and the brands and characters we sell are protected by their owners' rights. You may not copy or reuse our content for a commercial purpose without permission.

11.Changes, severability, and the whole agreement

We may post a new version of these terms and change the last-updated date. If a change materially affects an order you already placed, we will notify you by email. The version in force when you paid continues to apply to that order unless the law requires a change.

If one part cannot be enforced, the other parts remain effective. If we do not enforce a right once, we have not waived it. These terms, the Shop shipping policy, the Shop returns and refunds policy, and the Privacy policy are the whole agreement for the ordinary shop.

12.Contact

• Operator: LUMERA (THAILAND) CO., LTD
• Registered office: No. 15 Century The Movie Plaza, Room 611, 6th Floor, Phayathai Rd, Thanon Phayathai, Ratchathewi, Bangkok 10400, Thailand
• Tax ID: 0105568102529
• Phone: 065 169 3569
• Email: hello@lumera.co.th
• Customer service hours: Daily 10:00-21:00
• Reply time: Within 1 business day
• Store address: Lumera @ Centerpoint Siam Square, 2nd floor, above Molly Tea
• Store hours: Daily 10:00-21:00
• Website: https://shop.lumera.co.th