Shop shipping policy

This policy applies to ordinary in-stock orders on https://shop.lumera.co.th. Please read it with the Shop terms of service and the Shop returns and refunds policy. Pre-orders have their own shipping policy.

We deliver only in Thailand. We do not send ordinary orders abroad.

1.Dispatch

We dispatch in-stock orders within 3 business days of payment. The carrier estimates in section 5 apply after we hand the parcel to the carrier. Business days are Monday to Friday, excluding Thai public holidays.

When a parcel leaves us we email you the carrier and a tracking or delivery reference. Email is the sole notice channel; phone is contact data only and we do not use SMS or LINE notices.

2.Delivery fee

Ordinary orders are delivered by courier. The default shipping fee is ฿39.

You pay the shipping fee shown on your invoice or at checkout. If we must change it before dispatch (for example after an address change you request), we will email you first and refund any overpayment. There is no free-shipping threshold.

3.Delivery only

Ordinary orders are delivered only; we do not offer pickup for them. Give us a complete Thai address and a phone number that someone can answer, and keep the information current while the order is being prepared.

4.Buying at the Lumera store

Pickup at the Lumera store is available for pre-orders only. If you would rather collect in-stock items yourself, you can buy them in person at the store. The store address and opening hours are listed under Contact at the end of this policy.

5.Courier delivery inside Thailand

Courier delivery costs ฿39 by default. Any change before dispatch will be handled as described above.

We use licensed Thai carriers. After handover, typical carrier estimates are:

• Bangkok and nearby areas: 1 to 3 business days;
• other provinces: 2 to 5 business days.

These are carrier estimates, not guarantees. We are not responsible for carrier delay, weather, customs, or another event outside our control, except as described for lost parcels below.

We do not ship outside Thailand. We do not deliver to parcel lockers or carrier pickup points unless the order specifically offers that option.

6.Address changes

Give us a complete Thai address and a phone number before dispatch. Keep the information current while the order is being prepared.

After you pay, contact staff for any address change. Do not rely on a self-service edit. Before dispatch, staff will record the change and handle any fee difference explicitly. After dispatch, an address cannot be casually changed; contact staff for carrier options instead.

If an address or phone number is wrong and the parcel is delayed, returned, or lost, a repeat-delivery fee may apply. We will contact you about the available resolution.

7.When the goods become yours and lost parcels

When we hand a parcel to the carrier, we will work with the carrier on loss or damage in transit. If the carrier confirms that a parcel is lost, we first try to replace the item from remaining stock. If replacement is not possible, the Shop returns and refunds policy applies and we refund the affected order in full, including the shipping fee you paid.

If a shipped order has not arrived within 14 calendar days after the carrier's estimated delivery date, email hello@lumera.co.th with your order reference. We will raise the issue with the carrier. If a parcel is returned because nobody was available, we will contact you; a second delivery may require a new shipping fee.

8.Check the goods when they arrive

Inspect the parcel and goods when they arrive. If the outer box is damaged, take photographs before discarding it.

Report damage, a manufacturing defect beyond ordinary variation, a shortage, or the wrong item by email within 7 calendar days after receipt. The Shop returns and refunds policy explains the remedy. Receiving an unwanted character from a blind box, blind bag, or gachapon is not damage or a defect.

9.Contact

• Operator: LUMERA (THAILAND) CO., LTD
• Registered office: No. 15 Century The Movie Plaza, Room 611, 6th Floor, Phayathai Rd, Thanon Phayathai, Ratchathewi, Bangkok 10400, Thailand
• Tax ID: 0105568102529
• Phone: 065 169 3569
• Email: hello@lumera.co.th
• Customer service hours: Daily 10:00-21:00
• Reply time: Within 1 business day
• Store address: Lumera @ Centerpoint Siam Square, 2nd floor, above Molly Tea
• Store hours: Daily 10:00-21:00
• Website: https://shop.lumera.co.th